Last updated: 21 September 2026

Brumby Electrical (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use and store it, and how you can contact us about it. It applies to our website and to any enquiry, quote request, or job you engage us for.

Who we are

Brumby Electrical is a licensed electrical contracting business based in Ipswich, Queensland, providing residential and commercial electrical services across Ipswich and the surrounding Southeast Queensland region.

  • Electrical Contractor Licence No: 148888 | QBCC Contractor Licence No: 87090
  • ABN: 64 510 340 710
  • Email: admin@brumbyelectrical.com.au
  • Phone: 0407 801 189

What personal information we collect

When you contact us or request a quote, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your property or job site address (if you provide it when requesting a quote)
  • Any other details you choose to include in your enquiry, such as a description of the electrical work you need

We don’t ask for sensitive information (such as health information) and only collect what’s reasonably needed to respond to your enquiry or carry out the work you’ve asked us to do.

How we collect it

  • Directly from you, when you fill in the enquiry or quote form on our website
  • Directly from you, when you call, email or message us
  • Automatically, through standard website server logs (e.g. IP address, browser type) used for security and site performance
  • Automatically, through cookies and similar technologies, including the Meta Pixel (see “Cookies, advertising and analytics” below)

Why we collect, hold, use and disclose your information

  • To respond to your enquiry and provide a quote
  • To schedule and carry out electrical work you’ve engaged us for
  • To invoice you and manage payment
  • To comply with our legal obligations, including under electrical safety and consumer protection law
  • To measure and improve our website and our online advertising

We don’t send you direct marketing (such as emails or text messages) you haven’t agreed to, and we don’t sell your personal information. We do use online advertising and measurement tools, as described under “Cookies, advertising and analytics” below.

Who we share your information with

We don’t share your personal information with anyone else, except:

  • Trusted service providers who help us run our business (for example, our website hosting, form and email software providers), and only to the extent they need it to provide that service
  • Advertising and analytics providers, such as Meta (Facebook and Instagram), through the tools described under “Cookies, advertising and analytics” below
  • Where required by law, for example if requested by a regulator or court

We don’t sell or trade your personal information to anyone.

Storage and security

Your information is stored securely on our website’s hosting platform and business systems. We take reasonable steps to protect it from misuse, loss and unauthorised access, but no method of storage or transmission over the internet is completely secure.

Overseas disclosure

Our website uses Google Fonts and the Meta Pixel, and displays Google reviews through a third-party widget. When you visit our website, your browser may connect to servers operated by Google, Meta and these providers, including servers located in the United States and other countries outside Australia. Our website hosting and software providers may also store data on servers located outside Australia. It isn’t always practicable for us to list every country in advance, but where we can, we choose providers with appropriate privacy and security safeguards.

Cookies, advertising and analytics

Our website uses cookies and similar technologies. We use the Meta Pixel (also known as the Facebook Pixel), a tool provided by Meta Platforms, to understand how visitors use our website, to measure the results of our advertising, and to show our ads to people on Facebook and Instagram. When you visit our website, the Meta Pixel may collect information such as the pages you view, your IP address and details about your device and browser, and may set or read cookies in your browser. Meta may combine this information with other information it holds about you and uses it in line with Meta’s own privacy policy.

Our website also loads content from third-party services, which can receive your IP address and browser details when your browser connects to them. These include Google Fonts (website fonts) and our Google reviews widget provided by Trustindex. We may also use Google Analytics or similar tools to understand website traffic. We will update this policy if we start using other tracking or advertising tools.

You can control how your information is used for advertising through your Facebook and Instagram ad preferences, and you can block or delete cookies in your browser settings. Blocking cookies may affect how parts of our website work. If you have questions about these tools, contact us using the details below.

How long we keep your information

We keep your personal information only as long as necessary for the purposes described in this policy, or as required by law (for example, tax and business record-keeping obligations).

Access and correction

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Complaints

If you believe we’ve mishandled your personal information, please contact us first using the details below so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

Email: admin@brumbyelectrical.com.au
Phone: 0407 801 189